Job Description
Job Title: Unit Manager, Appraisal
Location: Remote role in Ontario
Responsibilities:
- Lead, manage, and develop the Auto Damage Appraisal Unit to optimize performance by implementing unit-wide training aligned with individual developmental goals.
- Ensure appraisals are conducted according to service level agreements and comply with internal protocols and external legislative requirements.
- Oversee and support Mitchell Estimatics, addressing ongoing Mitchell issues and efficiently implementing continuous change management.
- Liaise with PD Unit Managers to ensure adherence to procedures and provide ongoing support to the PD Team.
- Conduct quality and administrative audits of files, document findings, and proactively report concerns/issues to senior management.
- Take accountability for the customer experience delivered by the team, ensuring exceptional internal and external customer service.
Qualifications:
- Possess post-secondary education combined with comparable experience in the automotive collision repair or automotive mechanical repair industry.
- Have a minimum of 5 years' experience as a Collision Estimator or Insurance Appraiser.
- Preferred qualifications include Class A Motor Vehicle Technician or apprentice, Class B Body Repair Technician or apprentice, Certification in Motive Power Technology, or Basic Estimating Course.
- Demonstrate strong organizational, decision-making, and problem-solving skills, with excellent written and verbal communication abilities.
- Possess advanced technical knowledge of vehicle damage analysis.
- Exhibit advanced negotiation skills and investigative logic.
- Bring progressive experience in training, mentoring, and coaching employees.
Compensation: Competitive salary, employee benefits, pension plan, annual bonus and more
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
Interested candidates please contact Maurice Reichberg at 416-868-6711 x.232 or forward your resume in confidence to maurice@dgacareers.com. If you are working with another DGA recruiter, feel free to ask them about this position.