Job Description
Our client is seeking a Bodily Injury Adjuster to join their team. The ideal candidate will contribute to delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation, and settlement of high-complexity and large-loss casualty claims. This role involves applying and explaining policy coverages and documenting claim files throughout the claim's lifecycle. The position is accountable for providing timely service and prompt management of claims from initial report to conclusion.
This is your chance to be a part of a dynamic, collaborative, and fun team, working under the direction of a “dream leader” who’s created an exceptional working environment.
Job Responsibilities:
- Conduct thorough investigations of liability, coverage, and quantum to provide the best defense for clients.
- Communicate proactively and timely through various channels to address inquiries professionally.
- Adjust high-complexity and large-loss casualty claims.
- Review and interpret policy wordings, determine coverage, and communicate decisions to clients.
- Establish accurate loss and expense reserves throughout the claim's lifecycle by evaluating relevant information from various sources, including independent adjusters, medical, legal, financial, and vocational.
- Ensure comprehensive investigations to determine coverages and liability, adhering to company guidelines and engaging appropriate internal and external resources when necessary.
- Coordinate and manage services with vendors and service providers such as lawyers, engineers, accountants, and health practitioners.
- Negotiate with claimants, lawyers, and other insurers to resolve claims with the best possible outcomes for clients. Manage claims in litigation, mediation, or arbitration and provide instruction to assigned counsel.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Demonstrate and maintain knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements as applicable. Stay current with legislative changes and industry trends.
- Occasionally participate in private mediation, court proceedings, and other dispute resolution as required.
- Contribute to employee development through training, technical guidance, and coaching.
- Perform other duties as assigned.
Qualifications:
- Exceptional customer service skills demonstrating empathy and concern for client satisfaction.
- 5 years of insurance adjusting experience or equivalent.
- Post-secondary degree is preferred.
- Willingness to work toward Chartered Insurance Professional (CIP) designation and meet required licensing requirements.
- Excellent knowledge of medical and legal terminology.
- Strong communication skills, both written and spoken.
- Excellent investigative and analytical skills with attention to detail and accuracy in data entry.
- Superior time management and organizational skills with the ability to prioritize work in a fast-paced, changing environment.
- Strong negotiation, decision-making, and critical thinking skills.
- Ability to collaborate effectively with team members.
About Us:
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
Interested candidates please contact Kim Ehman at 587-885-1849 or forward your resume in confidence to . If you are working with another DGA Recruiter, feel free to ask them about this position directly.