Job Description
Opportunity
A leading insurance organization is seeking a dynamic and experienced Director of Personal Lines to join their team and drive the personal insurance business to new heights. This role is integral to shaping the strategic direction and operational effectiveness of the personal lines division. The ideal candidate will be responsible for overseeing aspects of underwriting for personal insurance products and customer experience initiatives, ensuring adherence to established guidelines, and driving profitable growth.
Key Responsibilities
- Strategic Management: Develop and implement strategic plans to drive growth and profitability within the personal lines division. Provide visionary leadership and set clear performance targets.
- Product Development: Conduct market research, collaborate with cross-functional teams, and bring new products to market. Identify opportunities to expand distribution channels and increase market penetration.
- Underwriting Guidelines and Training: Develop, maintain, and update underwriting guidelines to ensure they reflect current market conditions and regulatory requirements. Ensure consistent application of guidelines and monitor the effectiveness of internal training programs.
- Risk Management and Compliance: Oversee underwriting policies, monitor performance metrics, represent the company in industry discussions, and stay updated on regulatory changes.
- Financial Performance & Reporting: Monitor financial performance metrics, including premium growth, claims trends, loss ratios, and expense ratios. Develop and manage budgets, forecasts, and financial projections for the personal lines division.
- Technology Planning & Integration: Collaborate with technology teams to assess the adequacy and effectiveness of existing sales technology platforms and tools. Provide strategic guidance and input into the development and implementation of new technology initiatives to support personal lines sales objectives.
Qualifications
- Bachelor’s degree in business, finance, insurance, or a related field.
- Minimum of 7 years’ experience in a related industry, with previous experience in a leadership position.
- Deep understanding of personal insurance products, underwriting principles, and risk management practices.
- Proven ability to develop and execute strategic plans to drive business growth and profitability.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated commitment to compliance, ethics, and professional integrity.
- Strong change management skills with the ability to act as a catalyst for change.
- Ability to work with multiple executive stakeholders and provide effective guidance when appropriate.
- Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
- Highly developed critical thinking, analytical, and problem-solving skills.
- Commitment to customer-centricity, innovation, and continuous improvement.
Success Criteria
In the first year, success will be measured by the effective implementation of strategic growth plans, leading and developing the team, and driving product innovation through market research and collaboration with cross-functional teams. Additionally, success will involve developing and maintaining robust underwriting guidelines and fostering a strong risk management culture.
Employee Benefits
Joining this team means becoming part of a passionate and purpose-driven organization. The company prides itself on being family-oriented, socially responsible, and committed to doing business the right way. Employees enjoy a range of benefits, including:
- Earned Time-Off and Vacation Program
- Group Retirement Savings Plan with employer match
- Hybrid work options
- Fitness center subsidy
- Education Assistance
- Health, Dental, and Insured Benefit offerings
- Health and Lifestyle spending account
- Employee discount programs
This role offers a unique opportunity to make a significant impact within a leading insurance company while enjoying a supportive and innovative work environment.
About Us:
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.