Job Description
Title: AVP - Large Loss Appraisal and Vendor Management
Location: Markham, Oakville
Are you a dedicated leader with a passion for driving continuous improvement, enhancing customer and employee experiences, and effectively managing risk controls in the appraisal domain?
Our client is looking for a skilled Operational Senior Claims Leader to oversee our technical large loss team.
If you have experience managing managers, managing large property losses in excess of $1 million, and a property appraisal (restoration) background, this could be a good opportunity for you.
Key Responsibilities:
- Leadership and Development: Lead and mentor a team focused on delivering business outcomes, strategies, and goals. Foster an environment where employees excel and achieve their career aspirations.
- System Improvement: Collaborate with your team to enhance systems that impact customer service, employee satisfaction, and financial performance. Identify and address areas for improvement, focusing on waste reduction and operational efficiency.
- Risk Management: Oversee operational risks associated with the team’s work, ensuring effective management and control.
- Role Modeling: Demonstrate Company values and leadership culture through effective communication, collaboration, and a clear vision for achieving desired outcomes.
- Process Optimization: Develop, refine, and monitor claims standards, best practices, risk controls, and training content. Manage functional IT projects related to claims.
Key Accountabilities:
- Team Oversight: Manage the quantification team, including large loss appraisers, review desk evaluators, vendor managers, pricing specialists, and a technical restoration expert.
- Strategy and Governance: Create and implement strategies to enhance technical capabilities, ensure governance and control on pricing, and optimize workflows to achieve financial targets.
- Compliance and Best Practices: Ensure adherence to standards and best practices. Identify opportunities for improvement, propose solutions, and monitor their effectiveness.
- Collaboration: Align the quantification team with other business units and the broader Property & Specialty Department. Foster a coaching culture to build team capabilities.
- Expert Management: Utilize your deep understanding of the end-to-end claims process to manage vendor performance, oversee quantification for large and attritional property claims, and address complex issues.
What You'll Bring to the table:
- Technical Expertise: Strong background in technical construction and estimating for large loss quantification.
- Education and Certification: Post-secondary education with a CIP/FCIP designation.
- Leadership Experience: Proven experience in leadership roles within the insurance industry, including performance management and career development.
- Continuous Improvement: Experience or education in continuous improvement practices.
- Communication Skills: Excellent communicator with the ability to engage, advocate, and influence at all organizational levels.
- Project Management: Ability to handle multiple projects simultaneously with an analytical and creative approach to problem-solving.
Benefits:
- Competitive rewards package, including base salary, annual bonus, retirement savings, share plan, health benefits, personal wellness programs, and volunteer opportunities.
- Outstanding career development opportunities and support for professional education.
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
If you are working with another DGA recruiter, feel free to ask them about this position.