Job Description
Our Client is consistently voted a top employer, with a strong focus on culture and employee engagement. They are looking for a strong Leader to join the team as a Property Claims Supervisor to oversee a growing team. As Claims Supervisor, you will be integral in driving customer standards, dealing with escalations, achievement of key business goals and mentoring your team.
Location – Vancouver/hybrid.
Job Responsibilities
- Provide exceptional customer service
- Coordinate and supervise daily activities of claims team and provide guidance and leadership.
- Dealing with escalations and more complex claims.
- Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure efficiency and productivity
- Manage employee development, and employee performance management through coaching
- Conduct periodic review of claims files and coach team to strive for continuous improvement
- Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
- Perform other duties as assigned
Qualifications
- 5 + years progressive insurance adjusting experience (Property experience preferred. Excellent knowledge of automobile, habitational, farm and commercial policies ideal)
- 2+ years of supervisory/team leadership experience
- Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
- Ability to coach, guide, and positively motivate employees
- Exceptional negotiation skills
If you meet or exceed these requirements and qualifications, please contact Affia at 778-383-9790, x 104 or email your resume in confidence. If you are already working with another DGA Recruiter, feel free to ask them about this opportunity and they will give you more details.
DGA Careers is Canada’s only national Executive Search and Recruitment firm focused exclusively on the insurance industry, since 1986. Our deep industry experience, knowledge and strong relationships enable us to connect leading insurers, insurance brokerage firms and independent adjusting firms with the most talented mid to senior level professionals for each individual leadership role.