Job Description
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We are looking for an individual to work in the Long Tail claims area of the Claims Risk Assurance team, with a particular focus on the Casualty Claims.
The successful candidate will support the Long Tailed Lines Sr. Manager through proactive Business Partnering, Quality reviews, control attestations, reporting and issue management.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
Come join our team!
What you’ll do:
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Support the quality assurance plan which defines level of coverage required to meet ORCM obligations together with a view as to the resource requirements vital to support delivery.
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Provide vertical or desktop claims Quality, Governance and Regulatory Compliance expertise whilst balancing customer purpose
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Assist with the delivery of an effective and efficient program of monitoring across Claims and associated third party suppliers to provide accurate view on quality and control assessments across long tailed lines/ Shared services.
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Work as a business partner with Claims Risk leads, Unit management and customer facing line leaders to support development of capability across the claims function through providing timely, fact-based analysis and opinion to support management action through QA reviews and control attestations.
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Provide support to achieve organization’s strategy around Claims QA including measurement, oversight, tracking, improvements & ensuring all practices are within Aviva’s risk appetite while evolving to a best-in-class QA Program
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Provides support for risk identification, assessment, monitoring & testing to support strategic claims handling & the reduction of leakage.
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Conduct Business Reviews of each department within the claims function. The reviews will consist of claims file reviews and control attestations.
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Conduct external vendor audits (including delegated authority arrangements) to ensure adherence to all contractual processes, regulatory requirements, and to ensure that our vendors are meeting Aviva’s expectations with respect to customer service and indemnity management.
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Conduct special thematic quality audits, reviews, and claims desktop data analytics reviews as required. Such assignments will be limited in scope.
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Assist with all internal investigations, including GIFA support, FCRM, and Internal Audit support.
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Assist with issues tracking for all internally and externally raised issues, and support the ongoing tracking and closure of issues.
What you’ll bring:
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CIP / FCIP designations will be considered an asset but not mandatory
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6 or more years of relevant claims experience, with a focus on Casualty Claims, within the insurance industry, with progressively professional experience
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Experience with Specialty Claims teams (Equipment Breakdown, Surety, Recovery, Home Warranty) would be preferred but is not essential
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Prior risk / quality assurance experience is preferred but is not essential
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Strong verbal, written, presentation communication skills, including with Senior levels of leadership
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Ability and desire to influence change in a complex and fluid environment.
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Demonstrated commitment to high standards of performance.
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Strong analytical and decision-making skills.
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Commitment to ongoing professional and technical development.
What you’ll get:
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Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
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Outstanding Career Development opportunities.
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We’ll support your professional development education.
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Competitive vacation package with the option to purchase 5 extra days off per year
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Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
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Corporate wellness programs to support our employees’ physical and mental health
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Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.