High-Net-Worth Claims Advisor

Job Description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Senior Ovation Claims Advisor.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.  

Come join our team!

What you’ll do:

• Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures

• Responsible for the issuance of payments to vendors, customer and experts

• Maintain the accuracy and integrity of data collected in Aviva systems

• Analyze estimates, value of claims, negotiate, and settle claims accordingly

• Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss

• Communicate policy coverage and benefits to customers

• Investigate and document cause of loss and quantum

• Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers

• Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property

• Maintain relationships with internal and external partners involved in management of customer claims

• Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required

• Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity

• Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.

• Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events

• Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

• Maintain the accuracy and integrity of data collected in Aviva systems

• Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures

• Continuous improvement of customer experience/outcomes, indemnity and expense excellence

• Measured demonstration of relevant Regulatory and Legislative compliance

What you’ll bring:

• Minimum 4+ years of previous first party personal auto and/or property claims handling

• Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience

• Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter

• CIP or FCIP Industry designation or other relevant professional insurance qualification

• University Degree or College Diploma or equivalent Property technical work experience

• Superior technical competence in Personal insurance

• Experience in handling VIP/high net worth, Private Client claims handling

• Basic property claims scoping and estimating understanding/knowledge

• Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively

• Computer proficiency; Excel, Word, PowerPoint, Outlook

• Superior analytical, problem-solving and decision-making skills

• Bilingualism in a second language is considered an asset

• Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset

What you’ll get

• The salary band for this position ranges from $45,600 to $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.